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Shipping Policy
Shipping Information:

Enjoy FREE shipping within the 48 U.S. contiguous states. Most of our furniture is always in stock ensuring you a prompt delivery. Orders are usually delivered within 1-3 weeks. Shipping to Canada is additional & may be subject to border taxes and import fees at the customer’s expense & responsibility. We do not ship outside the U.S. or Canada.

Beyond Fee

Occasionally, our carriers may regard a certain area, based on zip code, to be a “remote” or “secondary” delivery location. This is due to the fact that the carrier does not perform regular deliveries in these areas and as a result, scheduling of dedicated routes is required with Access Furniture being charged beyond mile fees for these services. These fees can range anywhere from $25 to several hundred dollars based on the customer’s location.

Please note that for both US and Canadian customers the beyond fees will not be shown at checkout. However, should your delivery address fall within a beyond fee location, you will be contacted prior to shipment, informed of the charges and have the option to cancel your order at that point should you not wish to proceed.

Unfortunately these fees are non-negotiable.

White Glove Shipping

If you need to upgrade your order to White Glove, please contact us and we can arrange for one of our shipping company's to delivery your brand new furniture White Glove. There are two levels of White Glove service - Bronze and Gold.

Bronze includes a 2-person delivery to inside your home and to the room of your choice, up to (2) two flights of stairs prior to the threshold. If any piece weighs more than 300lbs. your item will be only be available for delivery to your front entrance or garage (first dry area).

Gold includes a 2-person delivery to inside your residence to the room of your choice. Gold service includes carrying the product up to (2) two flights of stairs from the building threshold. If you need the product moved up additional flights, please contact us*. Assembly Service: The shipper will unpack the product and provide up to 15 minutes of basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other). Packaging: The shipper will remove and dispose of all packaging and debris.







Canceling an Item or an Order

We strive to process orders quickly and therefore there is a limited period of time in which your order can be cancelled. Access Furniture is only able to accept cancellation requests via email or phone. Please either call us at 1-877-787-0590 or email us at sales@accessfurniture.com to submit a cancellation request. Most requests are reviewed and responded to within 2-3 business days.

Please Note:

1. Your cancellation request will be sent to the manufacturer directly to confirm the order can be cancelled and that it has not been prepared for shipping. 2. You will receive an email from us confirming if your cancellation request has been approved or declined.

All cancellations are confirmed in writing: If you have not received an email confirmation, your order has not been cancelled. Access Furniture is unable to cancel an order once it has shipped or if it has been prepared for shipping by the manufacturer.

If we are unable to cancel your order as requested, you will receive a notification in writing explaining that your order was too late to cancel. If this should happen and you do not wish to receive your product, you may return it under our Standard Return Policy. Please review this policy before refusing the item(s) upon delivery.

If your order has successfully been cancelled, Access Furniture will initiate a refund. The processing time frame for the refund to appear to your original method of payment is 7-10 business days from the date of the confirmation email. This time frame allows most financial institutions sufficient processing time.

Canceling Backordered Items/Discontinued Products

If you are canceling an order due to backorder or discontinuation, please contact our customer service department to confirm the back order date before making your final decision. A backorder or discontinuation of a product does not mean that your particular item/order is affected.

***Shipping/Freight Damage Disclaimer***

Overview

If you notice upon delivery of your order that the packaging looks damaged, do not refuse the delivery. The packaging may look damaged in most cases but the item itself is in perfect condition. Any damage or defective issues can be dealt with by either calling us at 1-877-787-0590 or emailing us at claims@accessfurniture.com. Of course we want your order to arrive in perfect condition, but in the off chance that your order does arrive damaged we will make every effort to assist you in obtaining the necessary replacements as quickly as possible at no extra cost to you. Please remember to notate any damage upon delivery and contact us immediately.

*When dealing with a damage/defect issue; photos of both the packaging and item showing the damage are required to assist us in dealing with the manufacturer directly.

For both LTL and White Glove deliveries, notating damage is crucial. Closely inspect each item notating all or any damage. Please note that writing “Subject to Inspection” on the delivery document DOES NOT notate any damage, you must write that the item(s) are damaged, i.e., “Package Damaged”. It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this damage notation that will allow us to provide the necessary free replacements to you. If you fail to notate any damage on the delivery document prior to signing for the shipment it will be considered to be delivered in good condition and we will be unable to issue free replacements as outlined above.

If your item arrives defective, photos will be required so that we can assist you in forwarding the defective issue to the manufacturer and ensuring replacements are sent out as quickly as possible. In some cases you will be asked to identify the damaged parts by referencing the part number and description in the assembly instructions. All replacement requests are submitted directly to the manufacturer and depending on the severity of the damage they will determine if parts can correct the issue or if a new unit will need to be shipped out.

Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

In the instance that your item(s) are unable to be delivered and therefore requires that it be held in storage for such following reasons (but are not limited to):

-Wrong address/Contact information/Wrong phone number provided to Access Furniture -Away from residence/unable to accept delivery

You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy. Additionally, if the shipping carrier has setup a delivery window/time with you to deliver your merchandise and you are not there to accept delivery a delivery attempt fee will be charged to you.