Enjoy FREE shipping within the 48 U.S. contiguous states. Most of our furniture is always in stock ensuring you a prompt delivery. Orders are usually delivered within 1-3 weeks. Shipping to Canada is additional & may be subject to border taxes and import fees at the customerís expense & responsibility. We do not ship outside the U.S. or Canada.
White Glove Shipping
If you need to upgrade your order to White Glove, please contact us and we can arrange for one of our shipping company's to delivery your brand new furniture White Glove. There are two levels of White Glove service - Bronze and Gold.
Bronze includes a 2-person delivery to inside your home and to the room of your choice, up to (2) two flights of stairs prior to the threshold. If any piece weighs more than 300lbs. your item will be only be available for delivery to your front entrance or garage (first dry area).
Gold includes a 2-person delivery to inside your residence to the room of your choice. Gold service includes carrying the product up to (2) two flights of stairs from the building threshold. If you need the product moved up additional flights, please contact us*.
Assembly Service: The shipper will unpack the product and provide up to 15 minutes of basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
Packaging: The shipper will remove and dispose of all packaging and debris.
Cancellation Policy Regarding Shipped Orders
If you wish to cancel your order, you may do so anytime before the item ships. After your item ships, you are subject to upwards of a 20% restocking fee and round trip shipping charges (please refer to our "Return & Refunds" page for more information). *Select vendors require a cancellation notification within 24 - 48 hours from when an order is placed. Call Toll Free - 1-877-787-0590
***Shipping/Freight Damage Disclaimer***
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 1-877-787-0590 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.
If the shipping carrier is unable to contact you, you will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense. In the case of a non-returnable item you will be responsible for all the aforementioned fees in addition to the original sale price of your item. Additionally, if the shipping carrier has setup a delivery window/time with you to deliver your merchandise and you are not there to accept delivery a delivery attempt fee will be charged to you.
Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with us with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them. In the case of concealed damage, pictures are required of the damage and it must reported to us and the shipper within 5 days of arrival. We are not responsible for any damages that are not reported to us within 5 days of arrival.
If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you or we have any recourse.