Our top priority is our customer satisfaction. If for any reason you are unsatisfied with your purchase, you can return or exchange it within 30 days of delivery (for most vendors). All returns must be in their original packaging and must be new and in unused condition. To return items for an exchange or refund please contact us via email or phone.
** Returns must be pre-authorized and issued an RMA# in order to be accepted back as a Return. Our products are shipped from multiple warehouses across the U.S. therefore it is very important to contact us in order for us to provide you with the correct return address. All Returns shipped to the Corporate Address will be Refused.
All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping", you will be charged for the round trip shipping charges. All returns for any reason are subject to upwards of a 20% restocking fee. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special orders are non-refundable. Special order products such as items where fabrics can be selected are non refundable. *Some vendors may be excluded from our return policy (including Nexera, Diamond Sofa, Coaster, etc., please call us for a complete list of these vendors). *Always measure the space first where you are planning to place the furniture.
If you wish to cancel your order, you may do so anytime before the item ships. After your item ships, you are subject to the terms above. *Select vendors require a cancellation notification within 24 - 48 hours from when an order is placed.
Call Toll Free - 1-877-787-0590
We reserve the right to cancel any order for any reason. The reasoning may or may not be disclosed.
***Shipping/Freight Damage Disclaimer***
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 1-877-787-0590 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.
If the shipping carrier is unable to contact you, you will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense. In the case of a non-returnable item you will be responsible for all the aforementioned fees in addition to the original sale price of your item. Additionally, if the shipping carrier has setup a delivery window/time with you to deliver your merchandise and you are not there to accept delivery a delivery attempt fee will be charged to you.
Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with us with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them. In the case of concealed damage, pictures are required of the damage and it must reported to us and the shipper within 5 days of arrival. We are not responsible for any damages that are not reported to us within 5 days of arrival.
If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you or we have any recourse.